Specification Certification Company Info And Packing FAQ
Q1. Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable;
small trial order is acceptable by regular post such us Eco courier company DHL,TNT,FEDEX,UPS Or others
Q2. What about the lead time?
A:Sample needs 1-3 days, mass production time needs 1-2 weeks for order quantity more than each 1000pcs;
VIP customer could be prior for production in advance before official order.
Q3. Do you have any MOQ limit ?
A: Low MOQ, 1-10pc for sample checking is available. and 10-100pcs for trial marketing
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-9 days to arrive. Airline and sea shipping also optional.
Q5. How to proceed an order such as faucet aerator and faucet parts?
A: Firstly let us know your requirements or application.even with different water rate with different water pressure
as well as the Logos if you have, but if logos, mini order quantity 1000pcs each model at least;
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q6. Is it OK to print my logo such as faucet aerator parts product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 10 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less
than 0.1%.
Secondly, during the guarantee period, we will send new item nowith new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution i
ncluding re-call according to real situation.
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